Position Summary
Spectrum Systems, Inc., a growing software solutions provider located in Fairfax, Virginia, is seeking top talent for a ground floor initiative to bring full service support for our manufacturers’ products into our own Support Center environment. Successful candidates will have expertise in our product lines and possess strong problem solving skills.

Performance/Quality Center Specialist position establishes customer trust and assists Sales with their efforts of revenue growth for Spectrum Systems by providing the means for customers to gain full functionality and understanding of their product purchases with easy access to support and satisfactory solutions. Manufacturers realize value of the service we provide, building trust and mutual commitment.

Position Responsibilities:

• Provides accurate and efficient response to customer requests
• Analyzes customer situations and develops the appropriate solution to gain satisfactory resolution, seeking manufacturer assistance as necessary
• Serves as the Primary Point of Contact for the customer, taking full responsibility to see problem through to resolution
• Administers, configures or manages the use of testing tools
• Able to solve problems associated with installation, upgrade, configuration, integration and use
• Assists in developing and implementing a support structure including the interviewing and hiring of support personnel
• Supports performance and load testing environments using HP Mercury Loadrunner
• Performs database verification and SQL queries to verify and modify test data
• Analyzes test plans including system analysis, risk analysis, writing and plotting test strategies
• Provides training and mentoring to junior team members

Essential Skills and Experience:

• HP Certification in any or all of the following; QC, QTP, LR, PC, BAC, or Manufacturer certification in like products (IBM Rational, Borland, CompuWare, etc)
• At least 5 years experience installing, managing, configuring, upgrading and administering automated testing tools such as HP Loadrunner/Performance Center and HP Quality Center
• 5-7 years of performance and quality testing experience (preferred)
• Experience in a Helpdesk environment
• Experience in creating and evaluating test plans, cases and automated scripts
• Excellent troubleshooting skills with respect to the products mentioned
• Excellent oral/written communication including the ability to listen carefully and draw accurate and pertinent details from the customer
• Ability to effectively work with onsite and remote teams
• Strong independent worker and excellent team player
• Demonstrate problem analysis and problem solving skills in software environment
• Ability to consult technical product documentation and to glean solutions from the guidance therein
• Strong performance metrics extraction, parsing and correlation skills using Loadrunner
• Excellent knowledge of PC application software such as Word, Excel, Access, Visio, etc.
• Ability to interface with all levels and across organizational lines

Reporting to this position:

• This position has no direct reports at this time.

Spectrum Systems, Inc. is an Equal Opportunity Employer offering competitive salary and benefits, including health/dental/life and disability insurance, 401k, Flex125, and a conveniently located, brand new facility featuring an onsite gym.

Location
Washington, DC metro area
Minimal local travel requirement, up to 25%

Contact Information
Please send your cover letter and resume