Jacada® and Spectrum Systems Join
Forces To Help The Public Sector Improve Customer Service Operations
While Protecting IT Investments
Fairfax, Virginia, September 19, 2007 – Spectrum Systems,
Inc., a leading provider of end-to-end enterprise IT solutions and
services to the public and private sectors, is pleased to announce
that the company has added solutions from Jacada Ltd. (Nasdaq: JCDA),
a leading provider of unified desktop and process optimization
solutions for customer service operations, to its General Services
Administration/Federal Acquisition Schedule (GSA/FAS) Contract #:
GS-35F-5192G.
The Jacada WorkSpace and Jacada Fusion solutions are already in
use in several federal and state government agencies, the U.S. Air
Force and the U.S. Navy. These entities have successfully deployed
Jacada solutions to simplify customer service operations and extend
the useful life and functionality of critical legacy applications
and infrastructure. The Jacada solutions: integrate legacy
applications with modern web-based and service-oriented
applications; make important information and data more accessible to
government employees and citizens; and improve the customer service
that the government provides to other government entities and
citizens through improved contact center processes.
Spectrum Systems provides end-to-end enterprise-level solutions
and services that help public and private organizations develop,
deploy, manage, optimize and protect IT systems and assets. Spectrum
utilizes their partnerships with carefully selected industry-leading
technology solution and service providers and Spectrum’s own expert
consultants to select and deploy the right technology to solve their
clients’ business challenges.
“Efficient and effective customer service has become just as
critical in the public sector as in most service-oriented
industries,“ said Paul O’Callaghan, president of Jacada.
“Integrating existing applications and eliminating costly desktop
complexity is essential for government entities to improve their
operational performance. Jacada is thrilled to partner with Spectrum
Systems to help federal institutions optimize their business
processes and leverage their existing technology investments.”
"Jacada has an outstanding solution for challenges that
government entities are presently dealing with and will be dealing
with at an increasing pace for years to come," commented Ronald
Segal, president, Spectrum Systems, Inc. "The performance
enhancements and cost-savings that Jacada Fusion and Jacada
WorkSpace technologies have brought to public and private sector
entities is clear, and we feel strongly that they are an important
addition to Spectrum's ability to help our clients improve the
development and performance of their IT systems and applications
through all phases of the technology life cycle.”
About Spectrum Systems
Spectrum Systems, Inc., headquartered in Fairfax,
Virginia, is a leading provider of end-to-end enterprise-level
solutions and services that help public and private organizations
develop, deploy, manage, optimize and protect their IT systems and
assets. The company’s reputation is built on the foundation of
clearly understanding clients’ requirements and business drivers in
order to design, deploy, and deliver the most suitable and cost
effective technology. From the enterprise-level systems to the
mission-critical applications, Spectrum has the expertise and
knowledge to effectively manage and protect IT infrastructures. For
more information, please visit
www.spectrum-systems.com.
About Jacada
Jacada is a leading global provider of unified service desktop and
process optimization solutions that simplify and automate customer
service processes. By bridging disconnected systems into a single,
"intelligent" WorkSpace, Jacada solutions create greater operational
efficiency and increase agent and customer satisfaction. Founded in
1990, Jacada has more than 1200 customers and operates globally with
offices in Atlanta, Georgia; Herzliya, Israel; London, England and
Munich, Germany. Jacada can be
reached at www.jacada.com.
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for additional information contact:
Melanie Dynes
Spectrum Systems, Inc.
800-929-3781 x230
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