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Jacada Jacada provides solutions that improve the
effectiveness of customer interactions. Jacada
unified desktop and process optimization solutions help
companies reduce the cost of their operations, drive
customer satisfaction and provide a complete return on
investment within 12 months of deployment.
Jacada® WorkSpace is an award-winning unified
service desktop that simplifies and automates tasks for
the customer service representative (CSR). By delivering
an intelligent view of process and data supporting
individual call types, Jacada WorkSpace provides an
intuitive and powerful interface for enabling the
perfect interaction – between the CSR and the systems
they use, and the CSR and the customer. Jacada®
Fusion is a leading non-invasive process
optimization platform that automates navigation across,
and access to, any style of business system. From
automated logon to completely re-engineered workflows,
Jacada Fusion can rapidly automate tasks across any
number of business systems without requiring any changes
be made to your existing applications.
Jacada® WorkSpace
The Jacada® WorkSpace contact center solution provides a
single user interface to the mission-critical
applications and tools required by the CSR for effective
customer interactions. With a unified service desktop,
CSRs can shorten calls, improve customer interactions,
be trained more rapidly and provide a consistent
experience to customers. Jacada WorkSpace allows the
business to concentrate on the customer interaction and
process rather than the navigation of the desktop
applications (systems).
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Jacada® Fusion
Jacada Fusion contact center solutions are a suite of
products (Jacada® WinFuse, Jacada® HostFuse and
Jacada® Interface Server) designed to increase
agent productivity and improve the customer experience -
all without requiring any modifications to existing
business applications. Jacada Fusion is a non-invasive
process optimization platform, which means it works with
any existing business application to automate processes
and improve workflows. For the agent, Jacada delivers
process simplification, workflow automation, call
scripting, and an enhanced ability to up-sell and
cross-sell. For managers and supervisors, Jacada offers
a vast array of dashboards, reports, and alerts that
help manage the business more effectively.
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Jacada can be found on the web at
www.jacada.com |
