Jacada is a leading provider of customer service unified desktop and process optimization solutions. The company's solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada® WorkSpace is a unified desktop that incorporates all critical functions required by the contact center agent to successfully complete customer interactions. Jacada® Fusion is a process optimization solution that leverages patented technology to enable customer service centers to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities. 

Jacada® WorkSpace

Jacada® WorkSpace is a unified desktop for customer service representatives that provides a single point of access to all the mission-critical applications and call center tools required by the agent to effectively complete a customer interaction.

Jacada WorkSpace represents the next generation of contact center desktops, using state-of-the-art technology to provide a platform for hosting and integrating all tools and applications required by the customer service representative – now, and in the future.

Jacada WorkSpace is, in essence, a desktop interaction hub that integrates all tools and channels of communications with the customer. And powered by Jacada Fusion, the contact center desktop becomes a powerful platform for simplifying your customer service representatives' interactions with all of the various business applications they use.
Jacada® WorkSpace BROCHURE

Jacada® Fusion

Jacada® Fusion is a process optimization platform that simplifies the contact center agent's interaction with business systems by automating and optimizing work processes, even processes that flow across disparate business systems. In order to access and interact with any and all application types, the platform employs a "non-invasive" approach to interface with different desktop applications. As a result the agent's process workflow can be collapsed without any replacement or modification of existing business applications.
Jacada® Fusion BROCHURE

Jacada® WinFuse

Non-Invasive Windows® Client/Server Integration
Windows applications in today's corporate environment are pervasive, to the extent that they are often referred to as the "new legacy." Most organizations have a variety of Windows client/server applications that support critical business functions. Whether developed in-house or purchased as packaged applications, these systems often lack APIs to easily access the underlying business logic. This lack of an API typically means that these client/server applications are unable to participate within the context of a Service Oriented Architecture (SOA), and are not easily modified to improve process flows for the user. Additionally, these applications cannot participate in an Event Driven Architecture (EDA), where it is desired to capture and respond to business events occurring in real-time on the underlying applications.

Jacada® WinFuse allows Windows applications to be "service enabled" – that is, any and all functionality contained within an existing Windows application can be exposed as open standard Web services. This is accomplished without requiring any modification of the application, and no access to the source code is required. The process of service enablement is completely non-invasive, allowing for a rapid implementation cycle with minimal risk.
Jacada® WinFuse DATASHEET

Jacada® HostFuse

Service Enabling Legacy applications
Jacada® HostFuse provides an industry-leading solution for real-time, non-invasive integration of legacy applications – traditional character-based host applications such as "green-screen" systems. Within most large organizations, legacy applications perform critical business functions. Whether developed in-house or bought as a prepackaged application, these systems often lack APIs to easily access the business logic within. This lack of an API typically means that these legacy applications are unable to participate within the context of a Service Oriented Architecture (SOA), and are not easily modified to improve process flows for the user. Additionally, these applications cannot participate in an Event Driven Architecture (EDA), where it is desired to capture, and respond to, business events occurring in real-time on the underlying applications.

Jacada® HostFuse allows legacy applications to be "service enabled" – that is, any and all functionality contained within an existing host application can be exposed as open standard Web services. This is accomplished without requiring any modification of the application, and no access to the source code is required. The process of service enablement is completely non-invasive, allowing for a rapid implementation cycle with minimal risk.
Jacada® HostFuse DATASHEET

Jacada® Interface Server

Jacada® Interface Server is the leading automated Web-enablement solution for extending and modernizing legacy host systems by generating a thin client graphical user interface. Gartner ranks Jacada Interface Server as the leader in automated web-to-host solutions.

From a business perspective, Jacada Interface Server is the most risk-free, cost-effective and rapid way to provide graphical, thin client access to your legacy applications. Whether the need is to make existing business applications easier to use, or to provide access for remote employees, partners, agents or customers, Jacada is web-enabling some of the largest and most critical business systems around the globe. That's why organizations such as AIT Worldwide Logistics, Lillian Vernon, Porsche Cars North America, the University of Georgia, and the U.S. Department of the Interior rely on Jacada to provide the best in web-to-host solutions.

From a technical perspective, Jacada Interface Server is the most robust, open, and feature-rich web-to-host solution available. With the ability to convert both mainframe and iSeries (AS/400) applications from the same tool, Jacada Interface Server has delivered web-to-host solutions from applications with literally thousands of screens -- to literally thousands of users. With built-in scalability and load-balancing capabilities, Jacada Interface Server applications meet even the most demanding interactive and throughput application requirements.

And, by generating the new graphical interface as either Java or XHTML, Jacada Interface Server provides a native and open solution that integrates easily with any new application development environments, including J2EE and .NET application servers. The success of Jacada Interface Server is based largely on our ability to keep pace with the changing user interface needs, and generate a user interface consistent with today's technology and standards.

Jacada can be found on the web at www.jacada.com